Frequently Asked Questions
Everything you need to know about shopping at Jacob's Piano Store.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express options at checkout if you need your items sooner.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and still have the original tags attached.
How do I know which size to choose?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay.
Can I exchange an item instead of returning it?
Yes, we offer free exchanges for different sizes or colors of the same style, subject to stock availability.